I’m not sure where to start, help!
Of course! Why not try our EquiPacs quiz to get some inspiration on what products might suit your horse best.
Need more support? We are at your disposal and offer free, non-biased, transparent and easy-to-understand advise when it comes to supplementing your horse. Don’t be a stranger – get in touch! (info@equipacs.co.uk)
About EquiPacs
Do you offer samples?
We know how frustrating it can be to commit to a whole conventional tub, just to have your horse turn their nose up to it! We offer a 7 day purchase of any of our PrePacs, CustomPacs or stand-alone supplements. However, we are confident your horse will LOVE their new Pacs!
How is best to dispose of my Pacs?
Your entire EquiPacs order is 100% recyclable and produced from recycled products where possible. It is best to dispose of your Pacs in your usual household recycling – it’s that easy! Do good for your horse AND the planet!
What can I expect in my deliveries?
Inside your EquiPacs delivery you will find 31 individual daily Pacs, and an information sheet with all your supplement spec and details. Don’t forget to check for your monthly little “something” for you or your horse to enjoy!
How do I use an EquiPac?
EquiPacs really are as easy as Tear, Pour and Feed! Simply take one of your horse’s EquiPacs, tear it open and add it to your horse’s usual daily feed. Pacs can be split between AM and PM feed or fed all in one feed.
Do you have a fussy feed? Introduce your Pacs over a few days and we are confident by the end of the week you will have the licked clean bucket seal of approval!
Managing your orders
Do I have to subscribe?
No! We recommend our subscription service so you don’t have to remember to reorder your horses supplements and you benefit from the perks of the EquiPacs feeding system! But if that’s not for you, no sweat – you can start off with a one off order and join our subscription service down the line.
What if I need to change my horse’s ingredients?
No stress! Things change – workload, age, injury even the seasons can result in changes in your horses dietary requirements. Login to your account, select the horse you wish to make adjustments to from your “Stable” and review and amend their active subscriptions.
Need some help? Feel free to get in touch with the team to review (info@equipacs.co.uk) and we can assist you in updating your order ready for your next delivery.
How long can I expect my order to take to arrive?
Equipacs differ from other supplements as they are made just for your horse. To ensure your horse receives the freshest supplements possible, and in the case of CustomPacs, your unique blend requirements all Pacs are made to order.
Your initial order may take up to 7 days to dispatch, but we will always endeavour to get them out as quickly as possible. Once you are subscribed your new box will always arrive in plenty of time of your current Pacs running out!
What if I need to cancel?
We are sad to see you go! But of course, pausing or canceling your subscription is easy and can be done yourself through the website customer portal. There are no loopholes here! Should you need any help just give us a shout. (info@equipacs.co.uk)
What if there is a problem with my order?
We are super sorry to hear there has been a problem! Please email the team as quickly as possible after you receive your order and we will work with you to resolve any issues. (info@equipacs.co.uk)
Compliance
Are the supplements competition legal?
YES!
EquiPacs supplements are manufactured at our trusted supplier locally, here in the UK within a UFAS, ISO 9001:2015 accredited facility utilising FEMAS approved products and inline and independently tested to be in line with BETA NOPS standards.
*The BHA has recently updated their banned substances to now included MSM. Please be aware this product should not be fed within 24hours of racing.
My horse has specific dietary needs or intolerances. Are EquiPacs going to be safe?
We are here to help and your horse’s well being is our top priority. If your horse has any specific issues or requirements you feel we should be aware about or you would like guidance on please get in touch. Our team is available to offer clear, transparent and easy-to-understand information. (info@equipacs.co.uk)